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Old 08-15-2005, 11:12 PM
pair of jacks pair of jacks is offline
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Join Date: Feb 2003
Location: nj
Posts: 266
Default Re: Mercury Marine customer service

I recently had dealings with Merc- my 2000 200 hp opti blew a powerhead very soon after the warranty ended. They are notorious for having items backordered and long delays for deliveries. They agreed to honor the warranty and replace the powerhead, but I was given 3 different ship dates which were never met so after alot of yelling, to expedite things they sent me a dressed powerhead because the others were so far backordered. So, I basically have a new engine but I waited 2 full months. I was glad that they honored the warranty even though it was expired- I got about $10k in new engine parts at least.
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