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#1
05-05-2003, 01:57 AM
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stay away from Dell Computers
Any looking for a new computer system stat away from Dell. I went to them not knowing much about computers. I told them what I needed in a lap top and they set me up with one. I went to use to hook up into what I needed it to do and the correct port was not there. THis port will only get used maybe 5 times a year so I did not notice it was not there. Not knowing computers I would not of even known what it looked like any way. Well I did not see this till after the 30 days since I received it. After fighting with them for 2 months, and they said it was a inturn problem that he or she did not know that port was not standard on the unit I purchased, all they can do is sell me a 210.00 upgrade for the port. Pretty sad customer service if you ask me. I know I will never buy another dell product again. If you do purchase from Dell make sure you know your stuff because if you have to trust them in selling you what you need, they will not give it to you and hope you dont notice it till after the 30 days.
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#3
05-04-2003, 04:32 PM
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Re: stay away from Dell Computers
Joe,
I'm sorry to hear that but, on the other hand its always a good idea to inspect your product when it arrives... Standard or payed option always speak with the proper rep: otherwise you will get the run around... Good luck PS. getting rid of your notebook? email me!!
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#4
05-05-2003, 11:23 AM
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Re: stay away from Dell Computers
I hear ya.I ordered 5 complete desktop systems from Dell, when I checked a few days later it said it would ship on 4/11, checked again on 4/17 and it said the order was canceled?
When I e-mailed them, noone could explain why.They said they would reenter it, I said forget it, Compaq makes computers too. Customer service, my a$$ - they don't answer e-mails for days, will put you on hold forever. Never again. Bill
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#5
05-05-2003, 12:15 PM
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Re: stay away from Dell Computers
You mean there was more than just ME ???!!!!!!
I ordered a palm pilot (Whatever their brand is) for Christmas I later added a leather case then a Laptop. 2nd day air,When I checked my status on the web My delivery date had changed 8 days More.I called was told the leather case added Days.I told them chasing down the Cow was not really the problem , Putting the ZIPPER on it was ! I canceled, the case,LATER I check status ,Order CANCELED I called back The Whole order was canceled !They re-instated it,Then I called Gateway had a store 'bout 15 miles from here,got off work walked in at 8:45 left at 9:00 with a New Gateway,I'm on it Now and it works GREAT !! They even added Win.Proffesional at NO Charge later !! I did cancel the other order,Dam* I feel Better ! Sounds like we need a Bit'#$^ place.I'm done I'm in a good Mood Now! Scream'n Reels' [img]images/icons/cool.gif[/img]
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