So I called again today speaking to a new rep, starting at "Chapter 1" of my saga (again), scanned/emailed my receipt in, and as it turns out they apparently applied my membership to another customer's account!... so I didn't have coverage all last year when I thought I was good to go..."just show your receipt if you need to call to put in a claim". -Ha!
They will likely extend my termination date to 6/2019, but waiting to hear back officially. I emailed WM customer service (b/c 15 minute telephone wait time) to also inquire about whether my West Advantage # is actually applying to me and my purchases... or also being given to someone else. -We'll see.
I'm sorry to thread jack, as this really should have been it's own thread.
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05-30-2018, 01:53 PM
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