Mercury Marine customer service

[oceanwarrior20]

How has been your experience with Mercury Marine?
I am repowering my 20 SeaCraft right now and to put it short their service and attitude SUCKS.
My dealer is giving me EXCELLENT service but Mercury Marine has screwed up big time and dont seem to care.
They delayed the initial order,cancelled it ,then back ordered it,them sent the wrong motor and the wrong controls.
They seem in no hurry to ship things out,replacement parts to correct their mistakes are sent Priority mail which takes 1 week ot Hawaii.
Talking to customer service gets you some woman who just parrots company policy.
I hope My new 200 HP Optimax DTS is PERFECT or I WILL NOT
HESITATE to remove it and get on Mercury Marines case.

oceanwarrior7447