stay away from Dell Computers

[bluestone]

Joe,
I'm sorry to hear that but, on the other hand its always a good idea to inspect your product when it arrives...
Standard or payed option always speak with the proper rep: otherwise you will get the run around...
Good luck
PS. getting rid of your notebook? email me!!

[Billybob]

I hear ya.I ordered 5 complete desktop systems from Dell, when I checked a few days later it said it would ship on 4/11, checked again on 4/17 and it said the order was canceled?
When I e-mailed them, noone could explain why.They said they would reenter it, I said forget it, Compaq makes computers too.
Customer service, my a$$ - they don't answer e-mails for days, will put you on hold forever.
Never again.
Bill

[TUGBOAT]

You mean there was more than just ME ???!!!!!!
I ordered a palm pilot (Whatever their brand is) for Christmas I later added a leather case then a Laptop. 2nd day air,When I checked my status on the web My delivery date had changed 8 days More.I called was told the leather case added Days.I told them chasing down the Cow was not really the problem , Putting the ZIPPER on it was !
I canceled, the case,LATER I check status ,Order CANCELED I called back The Whole order was canceled !They re-instated it,Then I called Gateway had a store 'bout 15 miles from here,got off work walked in at 8:45 left at 9:00 with a New Gateway,I'm on it Now and it works GREAT !!
They even added Win.Proffesional at NO Charge later !!
I did cancel the other order,Dam* I feel Better !
Sounds like we need a Bit'#$^ place.I'm done
I'm in a good Mood Now!
Scream'n Reels' [img]images/icons/cool.gif[/img]

[hermco]

Have allways bought from Gateway.I'm on my fourth one. Customer service is excellent.
d.h. [img]images/icons/wink.gif[/img]

[ocuyler]

Have had 8 or 10 Gateways. My sister has had another 10 or so. They've always been terrific.

I like my Sony Vaio laptop though...

Otto

[John R]

I had 250+ Dell PCs & Workstations & Laptops and another 15-16 servers - all Dells and they were and are great products. Best overall Bang for the Buck - not necessarily thr best though. Generally low failure rates and good pricing models.

However, I will say that their service has gone downhill considerably in the past 2 years. When all of these companies cut back, they didn't do it in just their production facilities. The lion's share was their support systems and much of the balance of their support got outsourced to other companies...

Would I buy them and use them again, absolutely. Would I expect to have few problems with customer service - nah...

[JohnS]

Ok, I am going to stick my head out and say I like Dell for the most part. I have 32 workstations and three servers, all but one is Dell. I have not had any problems with them, except for a cooling fan in one of the servers finally taking a dump. I didn't even try to get the fan from them, went to Coolerguys.com to get it. I have had IBM, Compaq, and some clones. Had problems with them all. I never had the chance to deal with Gateway so, I can not comment on them. Maybe because I buy so much from Dell that like me, don't know.......

John