Computer Problems

[Capt Chuck]

I just spent over 2 hrs on the phone with a tech support trying fix a computer program problem. I can't understand them [img]/images/graemlins/mad.gif[/img]

Anybody else ever had the same problem?

[hermco]

You get two free phone support incidents with a Microsoft program and I used my first the other day. The people I dealt with were professional and courteous. They could not help me fix it the first call and said they would research it. They then e mailed me to confirm they would get back to me after the weekend. This Monday a tech gave me a call and together we solved the problem. [img]/images/graemlins/wink.gif[/img]

[Capt Chuck]

It was Dell not microsoft [img]/images/graemlins/confused.gif[/img]

[hermco]

I built my last two computers myself.
When you buy a Dell you get locked in to using them to solve problems. At the least you should save your info and reformat and do a clean install of Windows and your programs. Or add a harddrive and do a clean install and keep the old drive for a backup. They integrate their stuff into the system install disk and it is next to impossible to clean it out. [img]/images/graemlins/mad.gif[/img]

[ocuyler]

What's the problem?

[Trayder]

One of the Dell computers in the office took a wrong turn shortly after we purchased it. I spent the better part of 2 days with Tech support, they would fed ex new parts in and then call back the next day to walk thorugh the install I think it may would of been cheaper to buy a new computer....

Although the tech support was routed across the world everyone I spoke with was pleasant and courteous. I did note some of the tech support people new much more than the next, roll of the dice but they took care of it.

The entire experience was very frustrating and I feel your pain.

[hermco]

I'm no geek but Dell sucks! I have repaired many of my friends Dell computers by typing (Dell Sucks!) and then reformatting and reinstalling software! It's not the hardware, a motherboard,processor,cpu,fan,mem sticks, etc. it's the Dell integrated software package that sucks! If anyone has a way to extract the software from the Dell disk let me know.[img]/images/graemlins/grin.gif[/img]

[Trayder]

Hermco-

yup you about summed it up, I forgot to state above the entire problem was not the hardware but as you stated above an issue with Dell's preloaded crap and a driver for a network card.

[ScottM]

A few months ago my father-in-law bought a Dell and I set it up for him. Right out of the box a funky error message shows up (the OS wouldn't boot up). I call tech support and wait 30 minutes at 7:30 on a Sunday morning for a rep. Even though I had a hard time understanding the tech, he was very courteous and helped me fix the problem in about 10 minutes. That said, I still wouldn't buy a Dell.

[Ikan Besar]

me thinks me likes me Mac... After reading what you all are saying, and having been on Mac's since '83, I think I'm staying put.

Dude, yer gettin a Dell! [img]/images/graemlins/crazy.gif[/img]