Pop Up Cleat Question

[pair of jacks]

I spoke with the "customer service" woman who couldn't get off the phone fast enough- she was really nasty and told me that they work with serial numbers only- so I said you mean to tell me there is nobody at SeaCraft that off the top of their heads could tell me the size of a bow cleat on a year 2000 21 ft SeaCraft ? And she says nope and hangs up !