stay away from Dell Computers

Mark · #1 05-04-2003, 03:27 PM

always been MAC, never been sorry

bluestone · #2 05-04-2003, 04:32 PM

Joe,
I'm sorry to hear that but, on the other hand its always a good idea to inspect your product when it arrives...
Standard or payed option always speak with the proper rep: otherwise you will get the run around...
Good luck
PS. getting rid of your notebook? email me!!

barnacle · #3 05-05-2003, 01:57 AM

Any looking for a new computer system stat away from Dell. I went to them not knowing much about computers. I told them what I needed in a lap top and they set me up with one. I went to use to hook up into what I needed it to do and the correct port was not there. THis port will only get used maybe 5 times a year so I did not notice it was not there. Not knowing computers I would not of even known what it looked like any way. Well I did not see this till after the 30 days since I received it. After fighting with them for 2 months, and they said it was a inturn problem that he or she did not know that port was not standard on the unit I purchased, all they can do is sell me a 210.00 upgrade for the port. Pretty sad customer service if you ask me. I know I will never buy another dell product again. If you do purchase from Dell make sure you know your stuff because if you have to trust them in selling you what you need, they will not give it to you and hope you dont notice it till after the 30 days.

Billybob · #4 05-05-2003, 11:23 AM

I hear ya.I ordered 5 complete desktop systems from Dell, when I checked a few days later it said it would ship on 4/11, checked again on 4/17 and it said the order was canceled?
When I e-mailed them, noone could explain why.They said they would reenter it, I said forget it, Compaq makes computers too.
Customer service, my a$$ - they don't answer e-mails for days, will put you on hold forever.
Never again.
Bill

TUGBOAT · #5 05-05-2003, 12:15 PM

You mean there was more than just ME ???!!!!!!
I ordered a palm pilot (Whatever their brand is) for Christmas I later added a leather case then a Laptop. 2nd day air,When I checked my status on the web My delivery date had changed 8 days More.I called was told the leather case added Days.I told them chasing down the Cow was not really the problem , Putting the ZIPPER on it was !
I canceled, the case,LATER I check status ,Order CANCELED I called back The Whole order was canceled !They re-instated it,Then I called Gateway had a store 'bout 15 miles from here,got off work walked in at 8:45 left at 9:00 with a New Gateway,I'm on it Now and it works GREAT !!
They even added Win.Proffesional at NO Charge later !!
I did cancel the other order,Dam* I feel Better !
Sounds like we need a Bit'#$^ place.I'm done
I'm in a good Mood Now!
Scream'n Reels' [img]images/icons/cool.gif[/img]

ocuyler · #6 05-05-2003, 04:43 PM

Have had 8 or 10 Gateways. My sister has had another 10 or so. They've always been terrific.

I like my Sony Vaio laptop though...

Otto

John R · #7 05-05-2003, 04:54 PM

I had 250+ Dell PCs & Workstations & Laptops and another 15-16 servers - all Dells and they were and are great products. Best overall Bang for the Buck - not necessarily thr best though. Generally low failure rates and good pricing models.

However, I will say that their service has gone downhill considerably in the past 2 years. When all of these companies cut back, they didn't do it in just their production facilities. The lion's share was their support systems and much of the balance of their support got outsourced to other companies...

Would I buy them and use them again, absolutely. Would I expect to have few problems with customer service - nah...

JohnS · #8 05-05-2003, 05:04 PM

Ok, I am going to stick my head out and say I like Dell for the most part. I have 32 workstations and three servers, all but one is Dell. I have not had any problems with them, except for a cooling fan in one of the servers finally taking a dump. I didn't even try to get the fan from them, went to Coolerguys.com to get it. I have had IBM, Compaq, and some clones. Had problems with them all. I never had the chance to deal with Gateway so, I can not comment on them. Maybe because I buy so much from Dell that like me, don't know.......

John

JohnS · #9 05-05-2003, 05:16 PM

Ahhh, JohnR has me beat....

Ok, the two of us have stuck our heads outon the chopping block so be easy with us here....

JohnS

Miles Offshore · #10 05-05-2003, 07:34 PM

Well guys, I have a Gateway and think it is a piece of junk. I keep telling the old lady "dude, your getting a dell !!".

I have to reboot this computer on a daily basis. I blame the kids for the problems they create when they visit porn sites when Im not home. [img]images/icons/shocked.gif[/img]

seriously though, I/we will never buy another gateway.have to admit the customer service is not bad.